FAQS

Yes, rest assured that all the products you will receive are made in Colombia, they are 100% Colombian.

Below you will find, depending on the product you are going to buy, our recommendation to choose your appropriate size.

We invite you to go to our sizing chart HERE.

We invite you to go to our sizing chart HERE.

We invite you to go to our sizing chart HERE.

1. Before putting on your girdle, carefully roll the garment from the waist down, the next step, introduce your legs lightly.
2. Check that the inner side seams of the shorts are located precisely on the inner thighs.
3. Finish raising the part that covers the buttocks and adjusts until the tail area is perfectly covered, thus you will achieve the appropriate enhancement.
4. Place the straps on the shoulders and adjust them to suit you.
5. Delicately and without using your nails, pull the sides of the girdle towards the center and begin to fasten from the bottom up.
6. And it’s no more … You are ready to wear your outfit!

Special Considerations:

• Handle the body shaper with care, the best way to do this may vary depending on the style selected.
• If you have long nails, be sure not to dig them into the garment when you put it on.
• The closures should be buckled one by one from the bottom up without going over the correct control and compression you need. Make sure you get the correct size for a better experience with your product.

BelaMía eBoutique wants you to receive your products as soon as possible, that is why we always strive to dispatch them in the shortest possible period. If it has not been more than 30 minutes once you have done it, contact us immediately, either by whatsapp or our online chat and we will be happy to help you in most of these cases.

Although the proper washing instructions are on the labels or labels of each product to promote a longer useful life of your garments, here we specify our care recommendations.

Colombian Butt Lift Jeans: They should always be washed inside out to help prevent fading. Machine wash, gentle cycle, cold with similar colors and materials. Do not use bleach or twist. Dry in the shade, and if necessary, iron at a warm temperature.

Colombian Leggings: Machine wash is possible, in cold water and in a gentle cycle, we always recommend washing the garment inside out. If necessary, use non-chlorine bleach.

Shapewear, Shaping Bodysuits and Underwear: Wash your shapewear, bodysuit or underwear preferably by hand and absolutely avoid using the dryer. If it is a matter of time and you choose to use a washing machine, we suggest you use a mesh or underwear washing bags. Cold wash, gentle cycle. Only use non-chlorine bleach when necessary. Do not iron.

Waistbands or Vests in Latex and Powernet: These should never be machine washed as it will damage the product, always hand wash, do not soak. In a container, immerse the product with a previously dissolved mild detergent and with the help of a cloth, wipe it over the areas where there is a stain you want to remove, remove the sweat by shaking the product in the water; rinse, don’t twist, and hang or lay on a surface in the shade. Do not use dryer.

Once your order is delivered to the carrier, it generally takes 2 to 5 business days within the United States, 5 to 10 business days for shipments to Canada, and 10 to 20 business days for shipments to the rest of the world.

Due to the high demand for requests, upon receiving the confirmation of your order and its corresponding payment, it takes us between 1 to 2 days to dispatch it from our facilities. If your order includes more than one product, you may receive them separately.

We accept all payments from Visa, Master Card, American Express, Discover, PayPal, ApplePay, and GooglePay.

Yes, our page has SSL which means that your connection while you are browsing at belamiaboutique.com is secure. Your information (for example, passwords or credit card numbers) is private when submitted to this website.

If you see this symbol at the top, right next to the web address, you will know that it is a safe site to visit and use.

Yes, we accept returns on the garments endorsed in our exchange and returns policy and if they remain suitable according to the hygiene and care conditions.

For no reason are returns of panties and girdles or thong-type shaping bodies accepted. Products on sale or on sale are also not eligible for returns.

First, we invite you to read our policy of exchanges and returns and if it is approved to carry out due process, fill out the form that you will find HERE.

Exchanges or returns of panties and girdles or thong-type shaping bodies are not accepted. Products on sale or on sale are also not eligible for exchanges or returns.

They are all the garments that have a supremely special promotional discount and these products will always be identified as such “Final Sale”. Due to this condition they do not apply for exchanges or returns.

The most important thing is that you always be guided by the sizing chart that we test for each type of product, you can find them HERE.

In order to guarantee a better fit and ideal compression, it is always important to measure yourself before choosing your size, and even before opting for previous sizes that you have worn.

Although it is often assumed that a smaller size will provide a stronger compression, it will not necessarily be the case, before it will compromise the proper fit of the garment.

Unfortunately, using a product with a size smaller than the one that corresponds to you, will cause protrusions and sometimes it could be raised or lowered, thus experiencing discomfort during use.

When you feel that you can withstand more compression, we invite you to try a garment with a higher or stronger level of compression and not go for a size smaller.

The girdles sold at BelaMía eBoutique have three (3) levels of compression: High, medium and low.

• High Comprehension: They keep your body firmer, more controlled and with a better definition of the silhouette.
• Medium Compression: It gives you a moderate level of control, it stylizes your body providing maximum comfort.
• Low Compression: This garments adjust to your silhouette smoothly without leaving marks on your skin. It smooths your body and its appearance is completely invisible.

The garments have a guarantee of 15 days after your purchase to carry out the due process, go HERE, fill out the form, specify in process to be carried out that it is a product change, describe all the information that is requested and selects the defective product option; finally click SEND.

YES IT IS A GUARANTEE:

• Sewing defects occur after purchase, such as: bad splicing, bad stitching off, or loose stitches.
• Manufacturing defects in supplies such as lack of fasteners and / or front closures.

 NOTE: All our orders are previously and thoroughly reviewed before dispatch, for which we recommend that once you receive your garment you verify that it has been delivered in perfect condition.

IT IS NOT A GUARANTEE:

• In the case of girdles, when the perineal closure is damaged by misuse. Failure to fully open or close when in use may result in damage.
• In intimate garments or girdles, when the lace on the legs or waist with wear on the silicone or with the elastic of the lace burst by use. If it has any damage during use, this will not be a guarantee because the lace material is delicate and can wear out or deteriorate with the permanent use of the garment.
• In all cases, when there are perforations in the garment other than the seam, which are caused by a bad wash or by the use of short sharp objects at the time of use.
• No guarantees are accepted for garments modified or altered by third parties.
• Color deterioration due to poor washing.
• Products identified as Final Sale.