EXCHANGE & RETURN POLICY
Our Guarantee: Your satisfaction is the most valuable thing for us, we want you to receive the best from us, and to radiate 100% how happy you are with your purchase. We understand that situations could arise for which to request an exchange or a return and we are here to hear what happened. Do not delay in making your request, you have up to 15 days after receiving your garment to make the request.
Before, we want to invite you to be aware as a buyer and put yourself in the shoes of the other customers, in another situation it could be you; We want to deliver the best product to all of you and the peace of mind that your order is exclusively packaged with high standards of quality, cleanliness and hygiene… When requesting a change or ultimately, a return, certain garments, due to their intimacy, would be exempt.
Important Notice: The acceptance of an exchange or return is the exclusive criterion of Belamia eBoutique, always taking into account the proper hygiene and care conditions.
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Nuestra Garantía: Tu satisfacción es lo más valioso para nosotros, queremos que recibas lo mejor de parte nuestra, y que irradies al 100% lo feliz que estás con tu compra. Entendemos que podrían presentarse situaciones por las cuales solicitar un cambio o una devolución y aquí estamos para escuchar qué pasó. No tardes en hacer tu requerimiento, tienes hasta 15 días una vez recibida tu prenda para hacer la solicitud.
Antes, queremos invitarte a que seas consciente como compradora y te pongas en el lugar de las demás clientes, en otra situación podrías ser tú; a todas queremos entregarle el mejor producto y la tranquilidad que su orden es exclusivamente empacada con altos estándares de calidad, limpieza e higiene… Al momento de solicitar un cambio o en últimas, una devolución, ciertas prendas por lo íntimas que son, estarían exentas.
Aviso Importante: La aceptación de un cambio o devolución es criterio exclusivo de Belamia eBoutique, teniendo siempre en cuenta las debidas condiciones de higiene y cuidado.
– For hygiene reasons, panties and girdles or thong-type body shaping bodysuits are not eligible.
– Those products in liquidation or on sale are not admissible for exchanges or returns.
– No purchase of these products is refundable.
– Colombian butt lifter jeans.
– Colombian leggings.
– And even bras
** Any of the specified products are acceptable for exchange or return if it meets the characteristics for such reason **.
– The product must be returned in perfect condition, in its original condition, without having been used, washed, damaged by misuse, they must have the labels still attached and be in their authentic packaging.
– Items must be free of odors, marks, stains or any physical damage or alteration. The product must not demonstrate wear other than the product test.
– The number of changes allowed is two (2) times from the original purchase.
– Shipping costs are non-refundable, except if presented by factory default.
– The value of the return of the product and that of the shipment of the new garment, must be assumed by the customer. The company will contact you in due course to proceed with the corresponding payment.
– We only accept exchanges and returns for products purchased at Belamiaboutique.com.
– You must present your payment receipt.
– From the moment your return is received and once your refund is approved, your credit will be granted within the next 15 business days, or as your bank processes it.
We recommend when trying on your clothes that please:
– When you try on the products and for the items to remain in their original state, we suggest that you are freshly bathed and do not apply any type of oil, deodorant, body lotion, powders, perfumes, makeup or beauty products that can be transferred to the garment through body contact.
– Do not have any type of jewelry before trying on any garment; rings, bracelets, earrings, watches among others have certain tips or materials that can tear the product.
– Make sure not to use your nails or sharp elements to help close or adjust the garment, they could cause damage.
– If you are in the process of recovery after surgery or pregnancy, please cover all areas of your body that were exposed to procedures to avoid stains on the garment.
– For hygienic reasons, we kindly ask you to always wear underwear when trying on your items, so we will avoid impregnating the garment with any fluid that the body could leave behind.
– If you have any medical condition that prevents you from using control garments, we advise you to consult your doctor before ordering it.
“Some of the products are made with delicate materials like lace and fine fabrics like Lycra, Spandex or even lighter ones; please give them proper care and handling ”.
Disclaimer: Belamía eBoutique is NOT responsible for allergies or health problems that may arise when using any of our products; which are not intended to prevent, cure, or treat an existing or unknown medical condition, be it obesity or health problems.